Fighting Words...

   So, I'm sorry but I don't have a celebrity story for you guys today, but another one that completely infuriates me. This doesn't directly involve me, but it does involve a co-worker of mine, and, again, for privacy purposes, let's call her S.
   Little background information for you: we used to serve Coronas. However, the cost got a little too high, so we switched to Bud Light Lime to save the extra money from just buying from one supplier. However, our customers are used to us having Coronas, so we need to tell them every time they order one that we don't currently keep them in stock, but we have Bud Light Lime.
   Anyways, so S was at her well (where she serves all of her drinks for the night, her "station") and a female customer (accompanied by her boyfriend) asked her for 2 Captain & Cokes, 2 Coronas and 2 shots of Jameson. She knew that we didn't have Coronas anymore, but she figured she'd tell them after she made the customer her other drinks. So, she poured the Captain and Cokes and the shots of J-Mo, and proceeded to say to the customer, "Oh, and I'm sorry but we don't have Corona anymore, but we have Bud Light Lime, is that okay?" The female customer gave her a dirty look as if to say "are you kidding me?" but them turned to her boyfriend, told him the dilemma and he gave S the thumbs up.
   So, S went over to the coolers, grabbed two Bud Light Limes and popped open the caps and set them on the bar top. The female customer proceeded to say, "I didn't order that sh*t..."
   S replied "your boyfriend gave me the thumbs up, so I figured that you wanted them."
   The customer said, "I didn't order this."
   S said "alright, then what can I get you instead?" The customer gave S an order for two more mixed drinks so she made them and proceeed to tell the customer her total. "That'll be 48 dollars please." The customer gave her three twenties, $60, and S rang up the drinks and handed the customer $12 in change.
   The customer then says "Are you f*cking kidding me??"
   S says, "No, the drinks were 48, you gave me 60, you're change is 12."
   "You b*tch!!" The customer says to S, and flips her off.
   At this point, S had dealt with enough of this customer, so she flipped her off back. (Not the most proper barstaff etiquette, but seriously, could you blame her!?"
   Next is the fun part, after S flipped off the customer when the customer had flipped her off and called her the b*tch first, the customer LUNGED over the bar swinging for S's face. S did some sort of Matrix move and ducked out of the way, as the customer's fist hit the tip of her nose, instead of directly in between the eyes. Our security saw it, and our male barstaff behind the bar, who held S back, and security who held the customer back. Needless to say, S was pissed off the rest of the night (as she should be) and the customer was escorted off the premises.
   In my entire time of bartending have I ever had a customer try to punch me. Sure, I've had customers call me some pretty foul names, yell at me, even throw their drink at me, but punch me? Never. I don't really understand how some customers can treat staff the way they do. I would never punch another person, let alone someone who has been serving you all night! We don't have to serve you, in fact, we have the right to turn anyone down, for any reason, at any time. Do customers really think that swearing at us bartenders, flipping us off and trying to punch us is going to make us say, "Actually, you know what? You're right, let me just fly down to Mexico, grab you some Corona, and you know what, you're right, I am a b*tch, and you're drinks are now on the house. Enjoy your night, ma'am." Grr.....

  Lights are on, everyone out. [KC]